Returns and Refunds

 

A Commitment to Excellence and Customer Satisfaction

At Dense Products, we pride ourselves on delivering products that not only fulfill but exceed our customers' expectations. Our unwavering commitment to quality and service is manifested in our generous and thoughtful return policy. Below are the details governing the return and exchange of products purchased from Dense Products.

1. Return Period: A Window of Opportunity

  • Our esteemed customers have the privilege to return any eligible product within a 30-day window commencing from the receipt of the item. Kindly note that products showing evidence of customer-inflicted damage shall not be eligible for return under this policy.

2. Simple and Easy Returns: Convenience Personified

  • Uniformity Across Products: Whether acquired at a regular price or discounted rate, all products are treated equally under our return policy, illustrating our unprejudiced approach.
  • Effortless Process: Initiating a return is a breeze. Simply reach out to our highly responsive customer support team, who will guide you through a seamless return process.
  • At Dense, we strive to ensure that you love your purchase. If you receive a product that doesn’t meet your expectations due to defects or sizing issues, we offer an easy exchange process. Exchanges are applicable within 10 days of receiving your order, provided the item is unused, in its original condition, and with all tags intact. To initiate an exchange, simply contact our support team at contact@densedesign.co, and we will guide you through the process. Please note that exchanges are subject to stock availability, and customized products are not eligible for exchange. Shipping charges for exchanges may apply

3. Shipping and Handling Charges: A Considerate Approach

  • Although shipping charges for returns might be applicable in certain instances, we handle each case with meticulous attention, ensuring the fairest and most equitable solution.

4. International Returns: A Global Perspective

  • International customers will find our return policy accommodating, with returns processed in the form of store credits. A remarkable 60% of the product's value will be credited back, allowing the customer the dual benefit of retention of the product.

5. Refund Options: Flexibility and Choice

  • Store Credits: An immediate and convenient solution, store credits offer a swift way to redeem the value of the returned product.
  • Original Payment Method: Alternatively, customers may opt for a refund through the original payment channel, underscoring our commitment to flexibility. The customers will receive the refund within 10 days.

6. Questions or Concerns? An Invitation to Engage

  • If any questions arise or further assistance is needed regarding our return policy, we encourage our customers to reach out. Our dedicated and professional customer support team is poised to provide exemplary service.

Conclusion: A Promise of Integrity

At Dense Products, we operate with a spirit of transparency, integrity, and customer-centricity. Our return policy is reflective of these core values, designed with you, our valued customer, in mind. Trust in our process and rest assured, your satisfaction is our ultimate goal.